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Creating an account is simple. To Create an Account enter your Name, Email, and Phone Number, set a password, and you’re all set. You can also use OTP for login.
Finding the right product is easy. You can browse through various categories, shop based on your child’s age, or use product filters for conditions and pricing.
Check the product, add it to your cart, verify delivery availability, enter delivery details, and make the payment.
No additional costs except for shipping, which depends on the delivery location and product weight/size.
We accept Cash on Delivery, Debit/Credit Cards, UPI QR Codes, Google Pay, PhonePe, Netbanking, eWallets, and Paylater options.
Delivery typically takes 4-5 business days after the order is placed.
Only Standard shipping is available. We also provide the same city local pickup option for large-size products.
Yes, you can track your order from the Profile section under My Orders.
Contact our support team within 24 hours of delivery for any issues.
All orders are final and cannot be returned due to the preloved nature of the items. But in case of any issues with the received items, contact us within 24 hours our support team will take care of the issue.
You can reach us through the Contact Us page, at support@secondhugs.com, or via Tawk Chat Support.
Go to the Seller Registration page to enter your details (Name, Email, Phone Number) to register. If you’re already a buyer, fill in additional details to start selling. Your account will be approved within 24 hours.
Once your account is approved, go to the dashboard, click on “Add your Products,” and fill in the details: Name, Images, Price, Categories, Product Details, Condition, Age, and Attributes like color and size.
Any preloved items for kids from age 0-12 years are accepted at Second Hugs.
Listing is free, but we charge a 20% commission on sold items.
You can easily manage, edit or remove listings through the Seller Dashboard. For issues, contact support.
You will be notified via email and SMS as an order for your item is placed
Please follow the steps for order processing:
- Login to the Seller Dashboard,
- Check order details,
- Print the invoice,
- Pack the product (include the invoice),
- Create the shipment,
- Print and attach the packing slip, and
- Hand it over to the shipping agent.
Payments are made on the 15th and 30th of each month.
Pick-up is automatically initiated when you create the shipment. You can contact support for any issues. In the case of Local Pickup, our customer support team will coordinate for seamless processing.
Refer to our Packaging Guideline (Seller Guide) for details.
Our leading shipping partners handle pan-India shipping. Only standard shipping is available.
All orders are final. However, in case of any issue reported by the buyer, we might charge a penalty based on findings.
You can reach us through the Contact Us page, at support@secondhugs.com, or via Tawk Chat Support.
Follow our Seller Guide for best practices.
Creating an account is simple. To Create an Account enter your Name, Email, and Phone Number, set a password, and you’re all set. You can also use OTP for login.
Finding the right product is easy. You can browse through various categories, shop based on your child’s age, or use product filters for conditions and pricing.
Check the product, add it to your cart, verify delivery availability, enter delivery details, and make the payment.
No additional costs except for shipping, which depends on the delivery location and product weight/size.
We accept Cash on Delivery, Debit/Credit Cards, UPI QR Codes, Google Pay, PhonePe, Netbanking, eWallets, and Paylater options.
Delivery typically takes 4-5 business days after the order is placed.
Only Standard shipping is available. We also provide the same city local pickup option for large-size products.
Yes, you can track your order from the Profile section under My Orders.
Contact our support team within 24 hours of delivery for any issues.
All orders are final and cannot be returned due to the preloved nature of the items. But in case of any issues with the received items, contact us within 24 hours our support team will take care of the issue.
You can reach us through the Contact Us page, at support@secondhugs.com, or via Tawk Chat Support.
Go to the Seller Registration page to enter your details (Name, Email, Phone Number) to register. If you’re already a buyer, fill in additional details to start selling. Your account will be approved within 24 hours.
Once your account is approved, go to the dashboard, click on “Add your Products,” and fill in the details: Name, Images, Price, Categories, Product Details, Condition, Age, and Attributes like color and size.
Any preloved items for kids from age 0-12 years are accepted at Second Hugs.
Listing is free, but we charge a 20% commission on sold items.
You can easily manage, edit or remove listings through the Seller Dashboard. For issues, contact support.
You will be notified via email and SMS as an order for your item is placed
Please follow the steps for order processing:
- Login to the Seller Dashboard,
- Check order details,
- Print the invoice,
- Pack the product (include the invoice),
- Create the shipment,
- Print and attach the packing slip, and
- Hand it over to the shipping agent.
Payments are made on the 15th and 30th of each month.
Pick-up is automatically initiated when you create the shipment. You can contact support for any issues. In the case of Local Pickup, our customer support team will coordinate for seamless processing.
Refer to our Packaging Guideline (Seller Guide) for details.
Our leading shipping partners handle pan-India shipping. Only standard shipping is available.
All orders are final. However, in case of any issue reported by the buyer, we might charge a penalty based on findings.
You can reach us through the Contact Us page, at support@secondhugs.com, or via Tawk Chat Support.
Follow our Seller Guide for best practices.